This YouTube business is beginning to aggravate me very much.
I tried uploading a video clip the other night. It took till the following morning to show up (which I understand is normal). Okay, fine -- but when it did show up it said the transfer had failed because it was an "invalid file format." Now, the video is an .AVI file, which YouTube's FAQ explicitly states is an accepted file format.
So I email the people. First it took them about three business days to get back to me. Then, when I did get the response today, it was some bullshit form letter about how it takes a long time for videos to show up as available. Which has absolutely NOTHING to do with what I was asking. I am sick unto death of these so-called tech support departments. They don't actually READ what you've written. They scan it for keywords and regurgitate some pre-composed response based on that. If a real, live person would've just glanced over my email (which was one small paragraph; it's not like it was frigging War and Peace) they wouldn't have had any trouble understanding what I was trying to say. But, no, these companies don't give a crap about decent customer service. Why let your customers get in contact with actual human beings when you can link it all up to a computer system that enables you to ignore any problems?
If this was an isolated incident I wouldn't be so steamed. But I would hazard a guess that a good 75% of the times I have ever emailed any sort of tech support or help desk this has happened. I am always VERY specific in describing an incident and the answers I get sent back have absolutely no relation to what I was asking. Even when I specifically say "I read this part in your FAQ and I attempted to solve the problem using this method" they STILL send back a damned form letter telling me to try the solution I JUST TOLD THEM I TRIED ALREADY!!!!
This is where greed and avarice have gotten us in this country, folks. Customer service has been sacrificed on the altar of the almighty Profit Margin. The new corporate slogan is "Screw you.....but give us all your money first."
Posted by Mary at March 29, 2006 02:00 PM
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You think that's fun??? Try dealing with insurance companies all day long. The stupid automated system is the reason my first purchase after I got into medical billing was a headset so I could at least get some work done during the 20-30 minutes each claim took to talk to a live person. My other favorite is those that use the voice-response system, which by itself isn't such a bad idea, but try it when you are trying to work with a wicked case of bronchitis. Every cough elicits the following response: "I'm sorry. I couldn't understand that. Please repeat." Arrrrrgggghhh. Ain't technology fun??
Posted by: Kim at April 3, 2006 04:05 PM
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Yeah, I don't like YouTube. I'd rather use DropShots, even though you only get a limited number of videos at a time. I don't post a lot and its just to send a link to my family (sometimes post the video temporarily on my site too), so I post one, send the Link and a month later if I need room I delete an old one and upload, send link, etc etc.
Posted by: Sarah at March 31, 2006 10:47 AM